GradeHood acknowledges its responsibility to render academic assistance in accordance with the specifications outlined by the Customer at the time of order placement, and within the timelines mutually agreed upon. In the event of any deviation from the Company’s commitments, the Customer may be eligible to seek a partial or complete reimbursement, subject to the conditions stipulated herein.
This policy has been established to uphold the principles of fairness and mutual respect, ensuring that any shortfall in service delivery is appropriately addressed. While we take pride in maintaining a high satisfaction index—with a significant proportion of our clientele returning for continued engagement—we recognize that exceptional circumstances may occasionally necessitate recourse to this policy.
1. Eligibility for Refund
1.1. Non-Delivery / Incomplete Fulfillment / Customer-Initiated Cancellation
- Absence of Tutor Assignment:
While infrequent, there may arise situations wherein an expert is not allocated to an order. In such instances, a refund amounting to 100% of the paid sum shall be processed. Customers shall be apprised of the situation at the earliest opportunity. - Tutor Assigned, Less Than 50% of Timeline Elapsed:
Should a tutor be designated and the Customer elects to withdraw the order prior to the midpoint of the stipulated timeframe, a refund—ranging from 75% to 100%—may be extended. The precise amount shall be determined based on the proportion of preparatory efforts already undertaken. - Tutor Assigned, More Than 50% of Timeline Elapsed:
Where cancellation is initiated after the halfway mark of the delivery timeline, the refund amount may vary from 75% to nil, contingent on the quantum of work completed and associated expenditures incurred by the Company and the expert.
1.2. Delay in Delivery
Instances of delayed delivery are highly uncommon and may only occur due to unforeseen exigencies such as health emergencies or comparable impediments. A refund may be considered in such cases only if the submitted work has not been accessed or downloaded by the Customer. Upon download or access, it is presumed that the Customer has utilized the work and, consequently, forfeits eligibility for refund.
Should the delay be occasioned by delayed submission of requisite materials or instructions by the Customer, the Company shall bear no liability and no refund shall be applicable. To mitigate such occurrences, Customers are strongly encouraged to provide comprehensive task details, along with all relevant resources, at the time of order placement.
1.3. Content Not Aligning with Specifications
GradeHood provides bespoke academic content, formulated specifically in accordance with the Customer’s instructions. The initial version of the document is to be construed as a draft and is intended to undergo further refinement based on the Customer’s observations and feedback. In the event that the work, even after revisions, continues to deviate materially from the agreed parameters, recourse to refund may be permitted in accordance with the provisions outlined in Section 2 below.
2. Disputes Arising from Quality Concerns
Should the Customer express dissatisfaction regarding the academic or structural quality of the work delivered, the Company remains obligated to address and remedy the concerns raised, subject to the terms of the selected service plan:
- Limited Plan: Revisions admissible within 30 days from first submission
- Standard Plan: Revisions admissible within 45 days from first submission
- Premium Plan: Revisions admissible within 60 days from first submission
If the Customer remains dissatisfied despite the revisions executed within the applicable correction window, a formal refund request may be initiated within 7 days of final delivery. Said request must be substantiated with appropriate documentary evidence (e.g., instructor’s remarks, annotated rubrics, comparative feedback). The Company shall conduct a thorough inquiry, and the outcome—whether in approval or rejection of the claim—shall be contingent on the verifiability and substance of the evidence provided.
3. Claims Pertaining to Plagiarism
In the event of an allegation that the submitted work contains plagiarized content, the Customer shall be required to furnish a third-party plagiarism detection report, derived from a recognized and verifiable tool, within 72 hours of receiving the deliverable. Should the claim be corroborated, a full refund shall be processed without exception.
4. Duplicate Transactions or Orders
- Erroneous Repeat Order:
If an identical order is submitted inadvertently, the Customer must inform the Company within 24 hours of payment for the second order. Upon validation that the second order was placed unintentionally and mirrors the original, a full refund shall be issued. - Redundant Transaction:
Where a duplicate payment is made for an existing order, the excess amount shall be refunded in full upon submission and verification of a refund request.
5. Circumstances Exempt from Refund
The Customer shall not be entitled to a refund under the following conditions:
- Unsatisfactory Academic Outcome:
The Company explicitly disclaims any guarantee with respect to grades or academic performance. The materials delivered are intended for reference purposes only and are not to be submitted as original academic work. - Modification of Deadline:
Should the Customer revise the delivery deadline post-order placement, previously applicable refund conditions relating to delay and price adjustment shall be rendered void. - Services Limited to Editing, Proofreading, or Formatting:
As these services are performed on Customer-supplied content, which may itself contain contextual inaccuracies, refunds shall not be entertained on grounds of dissatisfaction with the extent or nature of editorial input. - Failure to Comply with Refund Guidelines:
Refund claims not filed in strict accordance with the timelines, documentation requirements, and procedures outlined in Section 6 shall be deemed ineligible.
6. Procedure and Timelines for Submitting Claims
Owing to the inherently subjective nature of academic services, the perception of value or quality may vary. In light of this, all refund or dispute claims must adhere to the following procedural framework:
- Claims must be lodged via the Customer’s official account on the GradeHood platform, accompanied by all necessary documentation and in compliance with the terms stated herein.
- The Company shall be allotted a minimum period of 7 working days to assess the claim and communicate its decision.
- Following the issuance of a refund approval, a further 7 working days shall be required to process the financial reimbursement.
By utilizing our services, the Customer expressly acknowledges and consents to the terms delineated in this Refund/Money-back Guarantee Policy. For any assistance or clarification, Customers are advised to reach out to our dedicated Support Team.